Shipping policy

Thank you for shopping at Retrovian! We are committed to processing and delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how your package is handled, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, which will include a tracking number.
Note: Processing time may take slightly longer during high-volume periods, holidays, or product launches.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed clearly at checkout.
We offer standard shipping options across the United States. Any delivery dates or timeframes provided during checkout are estimated guidelines provided by the carriers and are not guaranteed.

3. Domestic Shipping Address (United States)

Our store and fullfillment operations are managed through our official entity address:

Retrovian
Address: 113 Lili Lehua Street, Wailuku, Hawaii 96793-4173, United States

4. Shipment Tracking

Once your package is handed over to the shipping carrier, you will receive an automated email containing a tracking link and number.
Please allow up to 48 hours for the tracking information to update on the carrier's system.

5. Customs, Duties, and Taxes

Retrovian is not responsible for any customs clearance, import duties, or local taxes applied to your order.
All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, customs duties, etc.).

6. Damages, Lost Packages, and Risk of Loss

As outlined in our Terms of Service, once we transfer the product(s) to the shipping carrier, the title and risk of loss pass directly to you, the customer.
Retrovian is not liable for packages damaged or lost in transit by shipping carriers.
If you received your order damaged, or if your package is marked as delivered but you have not received it, please contact the shipping carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

7. Incorrect Shipping Addresses

Customers are responsible for providing correct and complete shipping information at the time of purchase.
If a package is returned to us due to an incorrect, incomplete, or insufficient address provided by the customer, you may be responsible for the additional shipping costs required to re-send the package.